Shipping and Delivery Policy
Effective Date: January 10, 2025
At VXP Design Studio, we are committed to ensuring that your orders are delivered promptly and securely. This Shipping and Delivery Policy outlines the terms and conditions for the shipping and delivery of our products.
—
1. Order Processing
1.1 Orders are processed within 1-3 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.
1.2 You will receive an email confirmation once your order has been processed, including tracking details (if applicable).
—
2. Shipping Methods and Charges
2.1 We offer standard and expedited shipping options. The available methods and charges will be displayed during checkout based on your location and the weight of your order.
2.2 Shipping charges are calculated at checkout and will vary depending on the destination and shipping method selected.
—
3. Delivery Time
3.1 Delivery times vary depending on the shipping method and your location:
– Standard Shipping: Estimated delivery within 5-7 business days.
– Expedited Shipping: Estimated delivery within 2-4 business days.
3.2 Please note that delivery times are estimates and may be affected by factors beyond our control, such as weather, customs delays, or courier issues.
—
4. International Shipping
4.1 We currently ship to select international locations. Shipping charges and delivery times for international orders will vary based on the destination.
4.2 International shipments may be subject to customs duties, taxes, and fees, which are the responsibility of the recipient.
—
5. Tracking Your Order
5.1 Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your shipment through the courier’s website.
—
6. Failed Deliveries and Returns
6.1 If a delivery attempt is unsuccessful due to an incorrect address, unavailability, or refusal to accept the package, the order may be returned to us. In such cases, you may be responsible for additional shipping fees to resend the package.
6.2 If a package is returned to us and you do not wish to have it resent, we may issue a refund for the product cost (excluding shipping charges).
—
7. Damaged or Missing Items
7.1 If your order arrives damaged or if any items are missing, please contact us within 48 hours of receiving the shipment. Include photographs of the damaged item(s) and packaging for our review.
7.2 We will investigate and work with you to resolve the issue, which may include sending a replacement or issuing a refund.
—
8. Contact Us
If you have any questions or concerns about these Terms, please contact us:
– Email: vxpdesignstudio@gmail.com
– Phone: +91 7676028732 / 7892345272
– Address: Bangalore, Karnataka, India
Thank you for choosing VXP Design Studio. We appreciate your trust in our products and services!