Refund and Returns Policy
Effective Date: 01/01/2025
At VXP Design Studio, we are committed to ensuring that our customers are completely satisfied with their purchases. If you are not satisfied with your order, we are here to help. Please read our Return and Replacement Policy carefully to understand your rights and responsibilities.
1. Eligibility for Returns
You may return items purchased from VXP Design Studio within 7 days of receiving your order if:
- The item is unused, in its original packaging, and in the same condition that you received it.
- The item is defective or damaged upon arrival.
- You received the wrong item.
2. Non-Returnable Items
Certain items are non-returnable, including but not limited to:
- Customized or personalized products.
- Digital products or services once they have been delivered.
- Items marked as final sale.
3. Return Process
To initiate a return, please follow these steps:
- Contact Us: Email us at vxpdesignstudio@gmail.com or call us at +91 7676028732 to request a return authorization.
- Provide Information: Include your order number, the item(s) you wish to return, and the reason for the return.
- Receive Instructions: We will provide you with instructions on how to return your item, including the return address.
4. Shipping Costs
- Return Shipping: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
- Original Shipping Fees: Original shipping fees are non-refundable.
5. Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.
6. Replacement Policy
If you receive a defective or damaged item, you may request a replacement. To do so:
- Contact Us: Email us at vxpdesignstudio@gmail.com or call us at +91 7676028732 within 7 days of receiving the item.
- Provide Information: Include your order number, the item(s) you wish to replace, and a description of the issue.
- Return the Item: Follow the return process outlined above. We will cover the shipping costs for the replacement item.
7. Exchanges
Currently, we do not offer direct exchanges. If you wish to exchange an item, please return the original item following the return process and place a new order for the desired item.
8. Contact Us
If you have any questions or concerns about our Return and Replacement Policy, please contact us:
- Email: vxpdesignstudio@gmail.com
- Phone: +91 7676028732
Note:
- Customize the policy to fit your specific business practices, including any additional details you may want to include.
- Ensure that your policy complies with local laws and regulations regarding consumer rights and returns.