Cancellation and Returns Policy - VXP DESIGN STUDIO

Cancellation and Returns Policy

Effective Date: January 10, 2025

At VXP Design Studio, customer satisfaction is our priority. This Cancellation and Returns Policy outlines the terms and conditions for canceling orders and returning products purchased from us.

1. Order Cancellation

1.1 Before Order Processing:
– You can cancel your order before it is processed by contacting us at vxpdesignstudio@gmail.com or calling us at +91 [Insert Phone Number].
– If the cancellation request is approved, a full refund will be initiated within 5-7 business days.

1.2 After Order Processing:
– Once an order has been processed or shipped, it cannot be canceled. You may still return the item under the terms outlined in the Returns section below.

2. Returns and Refunds

2.1 Eligibility for Returns:
– Returns are accepted only for defective, damaged, or incorrect items.
– Custom or personalized orders are non-returnable unless they arrive damaged or defective.

2.2 Return Request Process:
– To initiate a return, contact us within 7 days of receiving your order at vxpdesignstudio@gmail.com with your order number, a description of the issue, and photographs of the item.
– Once your return request is approved, we will provide instructions for returning the item.

2.3 Return Shipping:
– Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
– Ensure the item is securely packaged to prevent damage during return transit.

2.4 Refunds:
– Refunds will be processed within 7-10 business days after the returned item is received and inspected.
– Refunds will be issued to the original payment method.

3. Non-Returnable Items

3.1 The following items are not eligible for return or refund:
– Custom or personalized designs.
– Digital products.
– Items on sale or purchased during promotional offers.

4. Damaged or Defective Items

4.1 If you receive a damaged or defective item:
– Contact us within 48 hours of delivery with your order details and photographs of the damage.
– We will investigate and, if approved, offer a replacement or full refund, including return shipping costs.

5. Exchange Policy

5.1 Exchanges are not offered at this time. If you wish to exchange an item, please return it under the terms outlined above and place a new order.

6. Contact Us

If you have any questions or concerns about these Terms, please contact us:

– Email: vxpdesignstudio@gmail.com
– Phone: +91 7676028732 / 7892345272
– Address: Bangalore, Karnataka, India

Thank you for choosing VXP Design Studio. We value your trust and aim to provide a seamless shopping experience!